What Does Our Verbal and Non-Verbal Communication Say About Us?

Community Service Institute (CSi) has developed a primary well-being training system that has become a cornerstone of our organization. This training is for companies who want to increase their associates’ levels of effectiveness and improve bottom-line results. CSi maximizes an “action-sensory” approach to learning, resulting in greater capacity to remember, improved clarity in communication, and overall performance. 

The Hidden Story

·Every person is influenced by different challenges and has a back story.

·Supervisors, team leaders, and associates all need to be aware that there are external influences that affect people differently.

·Today’s reality, labor shortages, and frustrated customers

·All of us have internal beliefs(biases), feelings, and behaviors that influence our decisions and actions.

What is Your Story?

Do we listen to learn or listen to win?

Do we debate or have dialogue?

What are ten rules for having a better conversation?

Conversational Intelligence/Communication Levels

Three communication levels help to see the world from the other person’s perspective. The key is building trust: the more trust, the better the outcomes. It provides opportunities for getting things done more quickly.